How to fix “An error has occurred” video issue in eJOY App


In rare cases, you may encounter a message “An error has occurred: please try a gain later” after opening a video in eJOY App. First, please help us fix this video issue by reporting the problem to our developer team.

Report the issue

To do this, go to More => Feedback Bug.

Fill in your email and bug detail (e.g: Video name + “The video doesn’t play”), then hit OK.

send feedback for error video issue

Switch to Backup video mode

Then, to fix the issue temporarily, you can go back to Settings => Learning Settings => tun on Backup video mode.

turn on Back video mode in Learning settings to fix error video issue

Now, you can go back to the video and refresh it to watch and look up normally.