If you cannot go PRO after making the payment on Apple, please follow these steps:
- Press on “More” and then “See Plans” on eJOY App.
- Scroll down and press “Restore Purchase“
3. The screen will notify that you have upgraded PRO successfully
If it doesn’t work, please try one of these ways:
- Please check whether you use different Apple accounts on one device or not. If yes, be sure that your Apple account that uses for eJOY payment is your current log-in account of eJOY.
- Please log out Apple ID and then log in again. Press on Setting => iTunes & App Store => Log out and Log in Apple again
- Please delete eJOY app and reinstall. Then press on Restore Purchase.
- Please restart a mobile phone, then access eJOY App and press on Restore Purchase
If all these ways are not successful, please email to us at support@ejoy-english.com. eJOY will help you contact with Apple to solve this issue.
